They just changed to a new software but it's not that much better and didn't really seem to resolve anything. Even after I turned off the computer, Christine, the rep I talked to, had to manually go in and delete it today.
There was an item that had been scanning for five days. I've been on the phone with them every single week for the last several months because of issues that we have. There'd be an item and then it would disappear. It would crash and I'd have to go into the system or I couldn't find something. Some of the items were disappearing on their old system. Unfortunately, I've had a lot of issues for almost a year with the system. Please let us know if you have any other questions or concerns.
#REINSTALL NEAT FOR MAC NM 1000 SIERRA UPDATE#
The Neat Cloud software is on a platform that allows us to push out updates much quicker than our previous version, so you will see an update soon. This fix will come in the form of a software update or patch. Unfortunately, this issue requires the assistance of our development team. We have reviewed your case and see that you are experiencing an unique error. However, we have our Legacy Software Community page for customers on the Legacy software who need assistance: Please keep in mind, legacy versions of Neat are no longer supported, and you will not be able to receive agent-assisted support for these software versions. You can continue to use your Legacy software as Legacy versions of Neat are available to use at no charge with out an active Neat Cloud subscription. We are not forcing any of our customers to upgrade to the Cloud.You do NOT have to purchase a subscription plan to use your scanner on the Legacy software.
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